Q) How hot should the temperature of a hot water heater be?
A) That will vary depending on the location, but approximately 130 degrees to prevent scaulding.

Q) What is a "Pressure Balanced" shower valve?
A) A pressure balanced shower faucet senses fluctuations in hot and cold water pressure caused by actions such as flushing toilets or starting a dishwasher. A pressing balancing valve compensates for these fluctuations, thus keeping the water temperature constant and comfortable. Pressure balancing also prevents scalding. Pressure balanced shower faucets have been a requirement in Massachusetts since 1988.

Q) I hear a vibration or a loud bang when I turn on a faucet.
A) This is generally one of two problems. A loose washer in one of your faucets may be causing a vibration when the faucet is opened. Water piping may not be secured properly to the wall.

Q) Why are some faucets more expensive than others?
A) Some faucets are simply made better than others with higher quality materials such as solid brass to achieve superior levels of appearance, durability and performance. Although you will pay more for a quality faucet, you will receive a higher value for your money as a result of longer lasting and reliable product.

Q) I have water leaking in my house. What should I do?
A) If you have a public water supply, go to your water meter, look for the main shut off valve and turn it clockwise until the water stops.

Q) How can I prevent my outside faucet from freezing?
A) You should look in the basement for the water line feeding your outside faucet. Follow that pipe back from the outside until you see a shut off valve. Turn this shut off clockwise until it will not turn any further. Open the outside faucet and make sure there is not a hose connected to it.

Q) My water heater is leaking. What should I do?
A) Most water heaters have 2 copper pipes coming out of the top of the heater. Feel both pipes to locate the cold water intake. Once you locate this pipe, follow it back up from the heater and locate the shut off valve. Turn this valve clockwise until you are unable to turn it any further. Go to your kitchen faucet, open the hot water to relieve the pressure.